Refund Policy

Replacement Ya Refund Ki Sharait

Hum darj-zail soorat-e-haal mein claim accept karte hain:

• Pohanchne Par Toota Ya Damage Hona: Agar delivery ke dauran parcel ke andar item toota, crack ya damage halat mein mila ho.
• Kharab Ya Defective Product: Product sahi kaam na kar raha ho ya uska koi ahem part missing ho.
• Ghalat Product Receive Hona: Aapko order kiye gaye item ke bajaye koi mukhtalif product ya model deliver ho gaya ho.

Claim Ka Time Aur Zaroori Saboot

• Report Karne Ka Time: Parcel receive hone ke 3 se 5 din ke andar kisi bhi masle ya damage ki ittela dena lazmi hai.
• Kharabi Ka Saboot: Claim karte waqt parcel open karte hue banayi gayi short video (Unboxing Video) ya clear pictures send karna zaroori hain jin mein packaging aur defect wazeh nazar aa raha ho.
• Product Ki Halat: Product apni original packing mein ho aur tamam parts sath mojood hon. Khud ki laparwahi, ghalat tareeqe se istemal ya jaan boojh kar tori gayi cheez par claim lagu nahi hoga.

Claim Karne Ka Tareeqa

1. Hamare WhatsApp support number [Aapka WhatsApp Number] ya email [Aapka Email Address] par contact karein.
2. Apna mukammal Naam, Order Number / Phone Number aur kharabi ki video ya pictures share karein.
3. Hamari team 24 se 48 ghanton ke andar details verify karegi.
4. Verification complete hote hi hum bina kisi extra delivery charges ke bilkul naya piece aapke address par dispatch kar denge.

Paise Wapas Milne Ka Tareeqa (Refund)

Kyunke hum pure Pakistan mein Cash on Delivery par kaam karte hain, is liye hamari pehli koshish direct replacement (naya piece bhejna) hoti hai. Agar stock khatam ho ya replacement mumkin na ho:

• Verification ke baad 3 se 5 working days ke andar raqam Bank Transfer, Easypaisa, ya JazzCash ke zariye refund kardi jayegi.

Note: Parcel milne ke baad bila-wajah irada badal jane (change of mind) par cash refund nahi hoga, kyunke courier delivery charges non-refundable hote hain.